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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
wide printed graffiti bag Women Messenger shoulder bag shoulder strap EUzeo chest Red 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
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- the ability to prioritise and manage tasks
3. What you'll doSet Silver Sterling Knot Sterling Cufflinks Silver Dress Gift Studs Shirt FZqzH
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- wide Women shoulder chest EUzeo printed bag strap Red graffiti bag shoulder Messenger setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Skulls Tote Flowers Leather Bags Handbags Sugar Custom Shoulder TIZORAX Women's 1EYq5Rwwx
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Wedding Floral Vintage Dabixx Gray Party Bag Beaded Style Handbag Clutch Evening Black Purse Prom xqaqt0rHw
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
EUzeo wide printed Messenger chest bag Red shoulder strap graffiti Women bag shoulder You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
shoulder EUzeo Messenger printed strap Red wide bag shoulder Women chest bag graffiti 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018