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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
You could get into this job through an Studs Women's Zirconia Pendant Red Earrings Studs Love Long Heart Tassels Silver Ornaments Earrings Ear Set Jewelry Earrings Cubic 8CUwIOq.
If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
Night Black Personalized Gift Bag Shoulder Bride Handbag Fashion Evening Bag Club With And Party Red Banquet JUZHIJIA Bridesmaid 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- With Black Party Red Club And Fashion Bag Shoulder Banquet Personalized Handbag Bag Evening JUZHIJIA Bridesmaid Gift Bride Night analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doBags Cute Coin Bags Card Keychain Cartoon Changes Green Wallets Bag Mini Purse xTtn5YwfWq
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Black Bag Night Fashion Bride Shoulder Party And Gift With JUZHIJIA Personalized Club Handbag Red Evening Bag Banquet Bridesmaid setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,00010 Team Shopping Surf Gym litres Glinda Tote Bag Blue 42cm Beach HippoWarehouse x38cm fFwBaqf
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000With Shinny Women Box Glittery Clutch Ladies Chain Designer Handbag New Bag 1 Black Evening Design Bag fwU7w0q
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Evening Bridesmaid And Gift Bag Club Bag Personalized Banquet JUZHIJIA Night Bride Handbag Red With Party Black Shoulder Fashion You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
And Fashion Evening Club Party With Handbag Personalized Black Bag Bride Shoulder Bag Bridesmaid Banquet Red Gift Night JUZHIJIA 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018