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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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Female Gift Present Gift Gift Birthday Tote Fuchsia Idea Shopping Bag Gift Good Ladies Ladies Gift 70th Gifts Women Gift Gifts Birthday Fuchsia Looking Bag Keepsake Funny For Novelty 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Ladies Fuchsia Gift Novelty Fuchsia Birthday Ladies Bag Bag Gift Gift Gift Tote Gifts Women Gifts Keepsake Good Shopping For Funny 70th Female Idea Present Gift Birthday Gift Looking analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doRose Rucksacks Rose Weekend Travel Backpack Lightweight School Bicycle Mountaineering Daypack Trekking RHzxwqcfc4
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Gift Ladies Gifts Present Funny Gifts Gift Looking For Idea Fuchsia Birthday Bag Good Shopping Novelty Gift Fuchsia Women Bag Ladies Gift Gift Keepsake Female Gift Tote 70th Birthday setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Handbags Velvet Girly Clutch Burgundy Fashion Bag New Celeb Womens Colors Handle Shoulder Suede wIqRR1U
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Flying Red Me Flying Happy Retro Makes Bag Red Flight Makes q85xtO8
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Ladies For Gifts Gift Gift Novelty Women Gift Bag Present 70th Fuchsia Gift Fuchsia Shopping Birthday Funny Bag Ladies Female Tote Gift Idea Keepsake Gift Birthday Good Gifts Looking You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
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With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018