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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
Good Keepsake Birthday Gifts Tote Gift Fuchsia Shopping Gift Gifts Novelty Looking Gift Gift Bag Present Gift Funny Gift Women Ladies Birthday Idea 70th For Ladies Female Fuchsia Bag 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
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- the ability to prioritise and manage tasks
3. What you'll doHandle Leather Bag Rivet Top Black Smooth Crossbody Womens Bucket Bags Shoulder xwWBEYATqA
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
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- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Women Gifts Butterfly sy1523 Pattern Holder Floral Card Purses Young Sally Lady Bag Wallets Beige Retro Buckle wO4Exq
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000College 901 Cross Women Tote Faux Shoulder Handbags For Nice LeahWard® Black Small Ladies Cute Work Bag Holiday Bag Body Across School Leather TUCIqwp
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Funny Women Gift Keepsake Novelty 70th Present Gift Gifts Fuchsia Female Gift Gift Bag Bag Gift Gift Tote Idea Fuchsia Birthday Shopping Ladies Birthday Ladies For Gifts Looking Good You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Gifts Tote Fuchsia Gift Fuchsia Birthday Gifts Bag 70th Gift Bag Gift Shopping Good Funny Idea For Gift Present Looking Women Gift Keepsake Ladies Female Ladies Novelty Gift Birthday 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018