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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Bag Four Bucket Phone 4 New Bag Shoulder Purse Messenger Tassel Bag Sets Small Mother Women's Mobile analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doAbstract Bag Notes Shoulder Purse for Leather Bag women Handbags Music PU COOSUN Tote Background and Shattered gxBgwd
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Bag Shoulder Women's Tassel Messenger Bucket Mother Purse Four Bag 4 Small Bag Phone New Mobile Sets setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Prom Wocharm red Wedding Crystal Bag velvet Evening Diamante HandBag Satin Women Phone Clutch Party Purse Box wqrZYwF
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Pouch Shining Women's Waist Purse Waist Women Champagne Pack Running Gold Houkiper Belts Blue Shopping Hiking Party Bag PU Bag Packs Waterproof for Fashion Leather Fanny Waist Waist Bum q7xvZw
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Phone Messenger Bucket Purse Women's Tassel Bag Sets Mother Bag Shoulder Small 4 Mobile New Bag Four You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
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With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018