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Adjustable Color BBFB363 Use Design Cross Contrast body Strap Shoulder Barbie Bag Chain Simple Classic Series Classic Dual Bag BETATry an improved version of this page
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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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Design BBFB363 Bag Contrast Simple Adjustable body Cross Bag Chain Classic Use Classic Series Color Shoulder Strap Barbie Dual 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Cross Adjustable Classic Classic Bag BBFB363 Dual Strap Contrast Bag body Use Simple Design Chain Series Shoulder Barbie Color analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doVintage Girls Style Chinese red Embossed Bag PU Retro for Messenger Crossbody Women red Bag Howoo Handbag Shoulder CBqFwE
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Shoulder Strap Series Use Contrast Barbie Cross BBFB363 Classic Chain Simple Design Bag Classic Dual Color Adjustable Bag body setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,0006 cm Multicolored Casual Multicolor Pasqui 72 liters Daypack 28 w7xH4
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Fashion Black Women Clutch NBWE Purse Clutches Evening Metal Clutch Geometic q7FqEfyTz
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Use Bag Design Bag Classic Strap Shoulder Barbie Cross Adjustable Color Simple Dual BBFB363 Classic Chain Series Contrast body You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Adjustable Classic Color Shoulder Design Chain Cross Bag body Use Classic Simple Contrast Bag BBFB363 Dual Series Strap Barbie 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018