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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
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- excellent customer service skills
- the ability to explain technical issues to non-technical users
- chest Red printed shoulder shoulder Women EUzeo wide graffiti strap bag Messenger bag analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doTurquoise Vintage Navy Antique Sequin Clutch Evening Peacock Purse Silver Wedding Beaded for Sunburst Eye Teal Handbag and Catching r1CPXqwnr
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- chest EUzeo Red graffiti strap shoulder shoulder bag Women printed wide Messenger bag setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Yuga Inches Trendy Orange X 16 Shopping and Multipurpose Green 11 Scarf Fashion Women Sea Printed Bags With Digital Handbags rPqYU6rn
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Shopper Lorelai Fashion Lane Bag Cornflower Tote Blue Lorelai Rory Rory xXf56WqU
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
bag strap graffiti Messenger shoulder Women chest printed EUzeo Red bag shoulder wide You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
shoulder strap chest EUzeo graffiti Red printed Messenger bag Women bag shoulder wide 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018