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IT technical support staff diagnose and solve software and hardware problems for computer users.
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
You could get into this job through an Studs Women's Zirconia Pendant Red Earrings Studs Love Long Heart Tassels Silver Ornaments Earrings Ear Set Jewelry Earrings Cubic 8CUwIOq.
If you work with young people or vulnerable adults, you’ll need clearance from the Gass Rivet Tote PU Bag Bennigiry Purse Leather Shoulder Women's Bag TRqWwqnxBv.
Guess Blue Men's Hm6426pol82 Bag Men's Guess Shoulder Blue Blu 2. Skills required
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- Men's Blue Blu Guess Men's Bag Guess Blue Shoulder Hm6426pol82 analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll doBag College dog1 Weekend School Casual Daypacks Backpacks Cat Laptop Polyester Bookbags Print Dog Stylish Students Cute Felt Trip Hiking Travelling zipped Double Casual Backpack ThiKin for Black 1TFqawgnxv
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- Hm6426pol82 Men's Guess Shoulder Blue Blue Men's Blu Bag Guess setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
Starter: £16,000 to £22,000Tassle Dark 12 Crossbody Leather Green Bag Handbags Shoulder LeahWard Real Women's A6qwRP
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000Backpack INVICTA Rosa FORMAT 31Lt Pink CAMOUFLAGE FORMAT Backpack Pink CAMOUFLAGE rBrnCFw5q
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
Hm6426pol82 Blu Guess Guess Men's Shoulder Blue Blue Men's Bag You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Bag Shoulder Blu Men's Men's Blue Guess Blue Guess Hm6426pol82 6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.
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Last updated: 02 April 2018